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Jakub Frank Guitar Academy

📜 Terms and Conditions

Effective date: 6. november 2025
Last updated: 6. november 2025

1. General provisions

1.1 Service provider:
Jakub Frank
Email: [email protected]
Web: jakubfrankguitaracademy.com

1.2 Predmet podnikania:
Online guitar education, including video lessons, learning materials and related services.

1.3 Scope:
These Terms and Conditions apply to all services provided through the Jakub Frank Guitar Academy platform.

2. Registration and user account

2.1 Registration is required to access paid services.
2.2 You must provide truthful and current information when registering.
2.3 The user is responsible for keeping their password secure.
2.4 An account may not be transferred to another person.
2.5 The minimum registration age is 16.

3. Membership plans and payments

3.1 Available plans:

3.2 Payment terms:

3.2.1 Payments are processed by Stripe, a secure payment system.
3.2.2 We accept payment cards (Visa, Mastercard and American Express).
3.2.3 All prices include VAT.
3.2.4 Membership renews automatically unless cancelled.

3.3 Automatic renewal:

3.3.1 Membership renews automatically at the end of each billing period.
3.3.2 We will notify you by email three days before renewal.
3.3.3 You can cancel at any time without a penalty.

4. Services provided

4.1 Premium membership includes:

4.2 Service availability:

4.2.1 Services are available 24/7 except during planned maintenance.
4.2.2 We announce maintenance at least 48 hours in advance.
4.2.3 We are not responsible for outages caused by third parties.

5. Cancellation and refunds

5.1 Cancelling membership:

5.1.1 You can cancel your membership at any time from your profile.
5.1.2 After cancellation, access continues until the end of the paid period.
5.1.3 Automatic renewal is disabled immediately.

5.2 Refunds (statutory 14-day period):

5.2.1 You have the right to withdraw from the agreement within 14 days of payment.
5.2.2 A full refund is available for the first payment within 14 days.
5.2.3 Send refund requests to: [email protected]
5.2.4 We will return the funds to the payment card within 14 days.

6. Intellectual property and copyright

6.1 All content (videos, materials and text) is protected by copyright.
6.2 Content is provided for personal educational use only.
6.3 PROHIBITED:

6.4 A breach results in immediate account cancellation without compensation.

7. Liability

7.1 We provide educational services in good faith.
7.2 We do not guarantee specific results or skills.
7.3 We are not liable for harm caused by improper use of the content.
7.4 Liability is limited to the membership fee paid.

8. Termination of access

8.1 The provider may terminate access in the event of:

8.2 No refund is due when these terms are breached.

9. Personal data protection

9.1 Personal data processing is governed by the Privacy Policy (GDPR).
9.2 By registering, you consent to data processing under the GDPR.
9.3 You have the right to access, rectify and erase your data.

10. Changes to these Terms and Conditions

10.1 The provider reserves the right to amend these terms.
10.2 You will be notified of changes by email at least 30 days in advance.
10.3 If you do not agree to the changes, you may cancel your membership.

11. Dispute resolution

11.1 We aim to resolve disputes amicably.
11.2 Consumer disputes are handled by the Slovak Trade Inspection (SOI).
11.3 Online spory: https://ec.europa.eu/consumers/odr
11.4 Applicable law: Slovak Republic

12. Contact

Email: [email protected]
Web: jakubfrankguitaracademy.com
Doba odpovede: Within 48 hours (business days)

✅ By registering and paying the membership fee, you confirm that you have read and agree to these Terms and Conditions.